A useful support request distinguishes the lock generation, access symptoms and mechanical condition. Record observations before attempting unverified procedures.
Digilock Locker & Cabinet Lock Guides
Practical guides for identifying Digilock locks, planning locker and cabinet projects, and preparing a quote or support request.
New Locker-Lock Installation: Commissioning and Facilities Handoff Checklist
A mounted lock is not automatically a ready-to-use system. Verify the installation, intended access and management handoff before releasing lockers to users.
Read guide: New Locker-Lock Installation: Commissioning and Facilities Handoff Checklist
A Battery-Maintenance Plan for Mixed Digilock Installations
A mixed locker and cabinet fleet may need several battery types. Build a model-specific record before purchasing batteries or scheduling service.
Read guide: A Battery-Maintenance Plan for Mixed Digilock Installations
Assigned Employee Lockers: An Onboarding and Offboarding Checklist
An assigned employee locker needs a documented handoff, not just a number on a door. Plan who assigns access, changes it and verifies the next user's setup.
Read guide: Assigned Employee Lockers: An Onboarding and Offboarding Checklist
Planning Day-Use Gym Lockers: User Instructions, Closing-Time Rules and Staff Access
A day-use locker project needs more than a lock selection. Plan how members occupy and release lockers, who helps with problems and what happens at closing.
Read guide: Planning Day-Use Gym Lockers: User Instructions, Closing-Time Rules and Staff Access
Versa Mini vs Standard: A Cabinet-Retrofit Fit Checklist
Choose between Versa Mini and Standard by reviewing the whole installed assembly, not just the front-panel footprint. Start with the correct generation.
Read guide: Versa Mini vs Standard: A Cabinet-Retrofit Fit Checklist
Deadbolt, Deadlatch or Cam: Match the Lock Mechanism to the Storage Workflow
The keypad or RFID reader is only one part of a storage lock. The rear mechanism determines how it engages the door and fits the intended workflow.
Read guide: Deadbolt, Deadlatch or Cam: Match the Lock Mechanism to the Storage Workflow
Can Existing Employee or Member Badges Operate Your Locker Locks?
An RFID badge working at a building entrance does not prove it will work at a locker. Use a compatibility review and a controlled pilot before a wider rollout.
Read guide: Can Existing Employee or Member Badges Operate Your Locker Locks?
What to Measure Before Requesting a Locker or Cabinet Lock Quote
Good measurements help distinguish a suitable configuration from one that merely looks similar. Use this checklist before requesting a locker or cabinet lock quote.
Read guide: What to Measure Before Requesting a Locker or Cabinet Lock Quote
Replacing a Digilock? Identify Numeris, NextLock and the Lock Generation First
A family name alone does not confirm replacement compatibility. Collect the branding, rear label, interface and locking mechanism before selecting a replacement.
Read guide: Replacing a Digilock? Identify Numeris, NextLock and the Lock Generation First